SOHO FURNITURE
FAQ

Last Updated: September 30, 2026

Welcome to Soho Furniture! Below you will find answers to our most commonly asked questions. If you can't find the information you're looking for, please don't hesitate to contact us directly.

GENERAL

What is Soho Furniture?
Soho Furniture is a furniture retailer based in Flushing, New York, offering a curated selection of dining tables, dining sets, sofas, sleeper sofas, sideboards, console tables, and other furniture for living rooms, bedrooms, dining rooms, and more. We are dedicated to providing quality products, competitive pricing, and a reliable shopping experience.

Where is Soho Furniture located?
Our store is located at 191-24 Northern Blvd, Flushing, NY 11358, USA. You are welcome to visit us in person during business hours.

What are your business hours?
Monday - Sunday: 10:00 AM - 7:00 PM
All times are in the Eastern Time Zone (ET).

How can I contact Soho Furniture?
Email: [email protected]
Phone: +1 718-888-7988
Address: 191-24 Northern Blvd, Flushing, NY 11358, USA

ORDERS

How do I place an order?
Simply browse our online store, add the items you'd like to purchase to your cart, and proceed to checkout. Once your order is confirmed, you will receive an order confirmation email.

Can I modify or cancel my order after placing it?
Orders can be cancelled or modified within 24 hours of placing the order, provided the order has not yet been processed or shipped. Contact us at [email protected] as soon as possible.

Will I receive an order confirmation?
Yes. After payment is successfully processed, you will receive an order confirmation email with your order number, summary, shipping address, and estimated delivery timeframe.

What happens if there is a pricing error on the website?
We reserve the right to cancel the order and issue a full refund in the event of a pricing error. We will notify you promptly if such an error occurs.

Do you offer pre-order items?
Yes. Some products may be available for pre-order. Pre-order dates are displayed on the product page at the time of purchase. If there is a significant change to the estimated availability date, we will notify you promptly by email. You may cancel a pre-order item at any time before it ships.

What if my order contains both in-stock and pre-order items?
We may ship in-stock items and pre-order items separately. In-stock items ship first; pre-order items ship once available. You will receive separate shipping confirmation emails and tracking numbers for each shipment.

SHIPPING & DELIVERY

Do you ship internationally?
No. We currently ship only to addresses within the contiguous United States (the Lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Do you ship to P.O. Boxes or APO/FPO addresses?
No. We are currently unable to ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or certain restricted areas. If your address falls within a restricted zone, we will notify you promptly and, if applicable, process a full refund for the affected item(s).

How long does order processing take?
Orders are typically processed within 1 to 2 business days from the date the order is placed and payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

How long does delivery take?
After processing and shipment, estimated delivery is typically 3 to 7 business days, depending on your destination, the shipping carrier, and prevailing carrier conditions. Larger or furniture items may require specialized delivery handling, which may result in longer transit times. In such cases, the carrier or our customer service team will contact you to schedule a delivery appointment if required.

Please note: delivery estimates are general guidelines and are not guaranteed delivery dates. Actual delivery may vary based on weather, carrier schedules, and other factors outside our control.

How much does shipping cost?
Free standard shipping applies to all orders shipped to eligible addresses within the contiguous United States, with no order minimum. Any optional shipping charges, if applicable, will be clearly displayed at checkout before you place your order. There are no hidden charges.

Are shipping fees refundable?
Shipping fees are non-refundable once the order has shipped, unless the return is due to a defect or error on our part, in which case return shipping costs will be covered in accordance with our Return and Refund Policy.

Which carriers do you use?
Your order may be shipped via UPS, FedEx, USPS, or a freight carrier depending on the size and nature of the items.

How can I track my order?
Once shipped, you will receive a shipping confirmation email with your order number, the carrier name, a valid tracking number, and a direct link to track your shipment. Please allow 24 to 48 hours after receiving the email for tracking information to become active.

What should I do if my package is lost or damaged?
Inspect your package immediately upon delivery. If an item appears damaged, note the damage on the carrier's delivery receipt if applicable and retain all packaging materials. Contact us at [email protected] with your order number, a description of the issue, and photographs of the damaged item and packaging. For lost packages, please allow the carrier's standard investigation period of 7 to 14 business days before a resolution can be determined.

I entered the wrong shipping address. What should I do?
Contact us immediately at [email protected]. Once an order has shipped, we are unable to redirect the package. You are responsible for ensuring the shipping address is accurate and complete. If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

What causes delivery delays?
Delivery times may be affected by carrier delays, severe weather, federal holidays, peak shipping seasons, natural disasters, pandemics, or other force majeure events outside our control. In the event of a significant delay, we will make reasonable efforts to notify you and provide an updated delivery estimate.

PAYMENT & BILLING

What payment methods do you accept?
We accept the following payment methods:
- Visa (credit and debit card)
- Mastercard (credit and debit card)
- American Express (credit card)
- Discover (credit and debit card)

We do not currently accept PayPal, Apple Pay, Google Pay, cash, checks, money orders, or cryptocurrency.

What currency are prices displayed in?
All prices are listed in US Dollars (USD).

Is my payment information secure?
Yes. All transactions are protected with 256-bit SSL encryption and PCI DSS compliance. We do not store your full credit card number on our servers.

Will I be charged sales tax?
Applicable sales tax is calculated based on your shipping address and added to your order total at checkout. Tax rates vary by state and locality.

RETURNS & REFUNDS

What is your return policy?
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to submit a return request. After this 30-day window has passed, we are unable to accept return requests.

Exception: Items that arrive damaged, defective, or incorrect are fully eligible for return or refund regardless of condition.

Who pays for return shipping?
Return shipping costs depend on the reason for the return:
- Customer-initiated returns (change of mind, wrong item ordered): The customer is responsible for all return shipping costs. Return shipping charges are non-refundable.
- Company-caused returns (damaged, defective, or incorrect items): Soho Furniture will cover the cost of return shipping and will provide replacement parts or a full replacement item whenever reasonably possible.

What items cannot be returned?
- Gift cards (non-refundable and cannot be exchanged for cash)
- Items clearly marked as "Final Sale" at the time of purchase
- Customized or personalized items (unless damaged, defective, or not as specified)
- Items showing visible signs of use, assembly, or wear beyond normal unboxing and inspection

How do I initiate a return?
Contact us at [email protected] or +1 718-888-7988 to obtain return authorization before sending any item back. Please include your full name, order number, item name(s), reason for return, and photos if applicable. Unauthorized returns shipped without prior approval will not be accepted. Once approved, we will provide detailed return instructions and, where applicable, a prepaid return shipping label.

What condition must the item be in for a return?
To qualify for a return, your item must be in the same condition as received: unused, unassembled, with all original tags, labels, hardware, accessories, instructions, and original packaging intact. Items that do not meet these conditions may be subject to a restocking fee or may not be accepted for return.

When will I receive my refund?
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. Approved refunds are issued to the original payment method within 10 business days of approval. Please allow additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since approval and you still do not see the refund, contact us with your order number and approval date.

Can I exchange an item?
Yes. Contact us at [email protected] or +1 718-888-7988 to discuss exchange options. In some cases, a direct exchange can be processed. Otherwise, the fastest option is to return the original item first, and once accepted, place a new order for the replacement item.

How do I handle a damaged, defective, or incorrect item?
Step 1: Inspect your order immediately upon delivery.
Step 2: If you discover damage, a defect, or an incorrect item, contact us as soon as possible.
Step 3: Keep the product and original packaging intact until we confirm a resolution.
Step 4: We may request photographs, videos, or other supporting information.
Step 5: We will work with you to send replacement parts, provide a full replacement, or issue a full or partial refund.

PRODUCT INFORMATION

Do I need to assemble the furniture?
It depends on the product. Some items arrive fully assembled (such as most sofas and sleeper sofas), while others require assembly. The product page will clearly indicate whether assembly is required. When assembly is needed, hardware and step-by-step instructions are included, and two people are recommended.

What if a product is out of stock?
If an item is temporarily out of stock, the product page will indicate its availability status. Please contact us at [email protected] for restock estimates or browse similar items in the same category.

ACCOUNT & PRIVACY

Do I need an account to place an order?
No. You may check out as a guest. Creating an account allows you to track orders and enjoy a faster checkout experience.

How is my personal information protected?
Please refer to our Privacy Policy for full details. All data is secured with 256-bit SSL encryption.

STILL HAVE QUESTIONS?

If you have further questions or need assistance with your order, please contact us:

Company: Soho Furniture
Email: [email protected]
Phone: +1 718-888-7988
Store Address: 191-24 Northern Blvd, Flushing, NY 11358, United States
Business Hours: Monday - Sunday: 10:00 AM - 7:00 PM