Last Updated: September 30, 2026

1. Overview

At Soho Furniture, we want your shopping experience to be as smooth and secure as possible. This Payment Policy explains the payment methods we accept, how your payment information is protected, and what to expect throughout the payment and billing process. By placing an order with us, you agree to the payment terms outlined below.

Please read this policy carefully before completing a purchase.

2. Accepted Payment Methods

We accept the following card networks for all purchases made through our website:

Payment Method    Description
----------------  ------------------------------------------
Visa              Credit and debit card payments
Mastercard        Credit and debit card payments
American Express  Credit card payments
Discover          Credit and debit card payments

We do not currently accept PayPal, Apple Pay, Google Pay, cash, checks, money orders, or cryptocurrency as forms of payment.

3. Payment Security

Your payment security is our top priority. We implement the following measures to protect your information:

  SSL Encryption — All transactions are protected with 256-bit SSL encryption to ensure that your personal and payment information remains secure during transmission between your device and our servers.

  PCI Compliance — We are fully PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of security for processing card payments.

  Secure Payment Gateway — All payments are processed through trusted, industry-leading payment gateways to safeguard your financial data.

We never store your full credit card number on our servers. Your payment information is encrypted and handled exclusively by our secure payment processors.

4. Order Payment

4.1 Payment Processing

  (a) Payment is required in full at the time of order placement.

  (b) All prices are listed in US Dollars (USD) unless otherwise specified.

  (c) Your order will only be processed and confirmed after payment has been successfully authorized.

  (d) We do not charge any additional processing fees, handling fees, or hidden charges beyond the displayed product prices and applicable taxes.

4.2 Order Confirmation

  (a) Upon successful payment, you will receive an order confirmation email with your order details and receipt.

  (b) Please retain your order confirmation for your records.

  (c) If you do not receive a confirmation email within 30 minutes of placing the order, please check your spam or junk folder and contact us if the issue persists.

4.3 Pricing Errors

In the event of a pricing error on our website, we reserve the right to cancel the order and refund the full amount paid. We will notify you promptly if such an error occurs. We are under no obligation to sell any product at an incorrect price, even after we have sent you an order confirmation.

5. Billing Information

5.1 Billing Address

  (a) Your billing address must match the address associated with your payment method on file with your bank or card issuer.

  (b) Please ensure your billing address is complete and accurate to avoid payment processing delays or order cancellations.

5.2 Invoice

  (a) A digital invoice will be provided via email upon order completion.

  (b) If you require a formal invoice for business or tax purposes, please contact us at [email protected] and we will be happy to assist you.

6. Taxes

6.1 Sales Tax

  (a) Applicable sales tax will be calculated based on your shipping address and added to your order total at checkout.

  (b) Tax rates vary by state and locality and are subject to change without prior notice.

6.2 Other Fees

  (a) We do not charge any hidden fees beyond the product prices displayed at checkout and any applicable taxes.

  (b) Free standard shipping applies to all orders shipped to eligible addresses within the contiguous United States, with no order minimum. Any optional shipping charges, if applicable, will be clearly shown at checkout before you place your order.

7. Payment Issues

7.1 Declined Payments

If your payment is declined, please try the following steps:

  (1) Verify that your card number, expiration date, CVV code, and billing address are entered correctly.

  (2) Ensure your card has sufficient funds or available credit.

  (3) Check with your bank or card issuer to confirm there are no holds, restrictions, or blocks on your account.

  (4) Try an alternative payment method from those listed in Section 2.

If the issue persists after these steps, please contact us for further assistance.

7.2 Authorization Failures

In rare cases, payment authorization may fail due to security measures implemented by your bank or card issuer. If you experience repeated authorization failures, please contact us at [email protected] and we will work with you to resolve the issue.

8. Order Cancellation

8.1 Cancellation Requests

  (a) To request an order cancellation, please contact us as soon as possible at [email protected] or by calling (718) 888-7988.

  (b) Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been processed or shipped.

  (c) If your order has already been shipped, cancellation is no longer possible. You will need to follow our return process upon delivery.

8.2 Refund for Cancelled Orders

  (a) Cancelled orders that have already been charged will be refunded in full to the original payment method used for the purchase.

  (b) Refunds will be processed within 10 business days after cancellation confirmation.

  (c) Please allow additional time for the refund to appear on your statement, depending on your bank or card issuer's processing schedule.

9. Refunds and Payment

For detailed information regarding refunds, return procedures, and payment processing, please refer to our Refund Policy.

Quick Summary:

  - Refunds will be processed to the original payment method used for the purchase.

  - Refunds typically take up to 10 business days to appear in your account after approval, depending on your bank or card issuer.

  - Return shipping costs are covered by us when the return is due to a damaged, defective, or incorrect item. For customer-initiated returns (such as a change of mind), the customer is responsible for return shipping costs, as detailed in our Refund Policy.

10. Financed Payments

We currently do not offer financing, installment payment plans, or buy-now-pay-later (BNPL) options. All purchases must be paid in full at the time of order placement.

11. Changes to This Policy

We reserve the right to update or modify this Payment Policy at any time. When we make material changes, we will post the revised policy on this page and update the "Last Updated" date at the top of the page.

We encourage you to review this policy periodically for updates. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Payment Policy or need assistance with your order, please contact us:

  Company:         Soho Furniture
  Email:           [email protected]
  Phone:           +1 718-888-7988
  Store Address:   191-24 Northern Blvd, Flushing, NY 11358, United States
  Business Hours:  Monday - Sunday: 10:00 AM - 7:00 PM

(C) 2026 Soho Furniture. All Rights Reserved.