Shipping policy
SOHO FURNITURE
SHIPPING POLICY
Last Updated: September 30, 2026
TABLE OF CONTENTS
1. Shipping Destinations
2. Order Processing Time
3. Estimated Delivery Times
4. Shipping Costs
5. Pre-Order Items
6. Split Shipments
7. Order Tracking
8. Delivery Delays
9. Damaged or Lost Packages
10. Shipping Restrictions
11. Contact Us
SECTION 1 — SHIPPING DESTINATIONS
Soho Furniture currently ships to all addresses within the contiguous United States (the Lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
If you are located outside the contiguous United States and wish to place an order, please contact us to discuss available options.
SECTION 2 — ORDER PROCESSING TIME
Orders placed through our online store are typically processed within 1 to 2 business days from the date the order is placed and payment is confirmed.
Business days are defined as Monday through Friday, excluding federal holidays and any dates on which our facility is closed for operations.
Please note:
- Orders placed on weekends or holidays will begin processing on the next business day.
- Processing time is separate from and in addition to the estimated delivery time shown below.
- During periods of high demand, major sales events, or holiday seasons, processing times may be slightly extended. We will notify you if there is a significant delay in processing your order.
SECTION 3 — ESTIMATED DELIVERY TIMES
After your order has been processed and shipped, estimated delivery is typically 3 to 7 business days, depending on your destination, the shipping carrier, and prevailing carrier conditions.
Please keep in mind:
(1) Delivery estimates are provided as general guidelines and are not guaranteed delivery dates.
(2) Actual delivery times may vary based on your location, weather conditions, carrier operational schedules, and other factors outside our control.
(3) Larger items or furniture pieces may require specialized delivery handling, which may result in longer transit times. In such cases, the carrier or our customer service team will contact you to schedule a delivery appointment if required.
(4) The estimated delivery window will be displayed at checkout and/or confirmed in your order confirmation email.
SECTION 4 — SHIPPING COSTS
Free standard shipping on all orders to eligible addresses within the contiguous United States. Any optional shipping charges, if applicable, will be clearly displayed at checkout before you place your order.
Key points about shipping costs:
(a) SHIPPING FEES ARE NON-REFUNDABLE once the order has shipped, unless the return is due to a defect or error on our part, in which case return shipping costs will be covered in accordance with our Return and Refund Policy.
(b) FREE STANDARD SHIPPING applies to all orders shipped to eligible addresses within the contiguous United States, with no order minimum.
(c) NO HIDDEN CHARGES — the total amount shown at checkout, including any shipping and applicable taxes, is the full amount you will be charged at the time of purchase.
SECTION 5 — PRE-ORDER ITEMS
Some products may be available for pre-order. Pre-order products follow the estimated shipping or availability date displayed on the applicable product page at the time of purchase.
Please note:
(1) Pre-order dates are estimates and may be subject to change due to manufacturing or supply chain circumstances beyond our control. If a significant change occurs, we will notify you promptly by email.
(2) Pre-order items are not eligible for immediate shipping. Your payment will be processed at the time of order placement in accordance with our payment terms.
(3) You may cancel a pre-order item at any time before it ships by contacting our customer service team, subject to applicable terms.
SECTION 6 — SPLIT SHIPMENTS
If your order contains both in-stock items and pre-order items, we may ship these items separately. In such cases:
- In-stock items will be shipped first according to standard processing times.
- Pre-order items will be shipped separately once they become available.
- You will receive separate shipping confirmation emails and tracking numbers for each shipment.
- Additional shipping charges will not be applied for split shipments unless otherwise stated at checkout.
SECTION 7 — ORDER TRACKING
Once your order has been shipped from our facility, you will receive a shipping confirmation email containing:
(a) Your order number
(b) The name(s) of the item(s) shipped
(c) The carrier name (e.g., UPS, FedEx, USPS, or freight carrier)
(d) A valid tracking number
(e) A direct link to track your shipment in real time
You may also check your order status at any time by logging into your account on our website or by contacting our customer service team.
Please allow 24 to 48 hours after receiving the shipping confirmation email for the tracking information to become active and reflect the first shipment scan from the carrier.
SECTION 8 — DELIVERY DELAYS
While we make every effort to deliver your order within the estimated timeframe, please be aware that delivery times may be affected by circumstances outside of our reasonable control, including but not limited to:
- Carrier operational delays and backlogs
- Severe or extreme weather conditions (storms, hurricanes, flooding, snowstorms, etc.)
- Federal holidays and carrier-specific blackout dates
- Peak shipping seasons (e.g., holiday shopping periods) that increase overall volume
- Natural disasters, pandemics, or other force majeure events
- Customs or regulatory delays (where applicable)
- Incorrect or incomplete shipping addresses provided by the customer
In the event of a significant delay, we will make reasonable efforts to notify you of the situation and provide an updated delivery estimate when available.
SECTION 9 — DAMAGED OR LOST PACKAGES
If your package arrives damaged or if you believe your package has been lost in transit, please take the following steps:
(1) INSPECT your package and contents immediately upon delivery.
(2) If the item or package appears damaged, note the damage on the carrier's delivery receipt (if applicable) and retain all packaging materials.
(3) CONTACT US as soon as possible with the following information:
- Your order number
- A description of the issue
- Photographs of the damaged item and packaging
(4) We will investigate the issue with the carrier and work with you to arrange a replacement, replacement parts, or a refund in accordance with our Return and Refund Policy.
For lost packages, please allow the carrier's standard investigation period (typically 7 to 14 business days) before a resolution can be determined. We will follow up with the carrier on your behalf and keep you informed of any progress.
SECTION 10 — SHIPPING RESTRICTIONS
We reserve the right to limit or restrict shipping to certain geographic areas or for certain products at our sole discretion. If your shipping address falls within a restricted zone or if a product cannot be shipped to your location due to carrier limitations, we will notify you promptly and, if applicable, process a full refund for the affected item(s).
You are responsible for ensuring that the shipping address you provide is accurate, complete, and deliverable. Soho Furniture is not responsible for orders that are shipped to an incorrect or incomplete address as provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery, or a refund may be issued in accordance with our Return and Refund Policy.
SECTION 11 — CONTACT US
If you have any questions, concerns, or requests regarding shipping, order status, or delivery, please do not hesitate to contact us:
Company: Soho Furniture
Email: [email protected]
Phone: +1 718-888-7988
Store Address: 191-24 Northern Blvd, Flushing, NY 11358, United States
Business Hours: Monday - Sunday: 10:00 AM - 7:00 PM
(C) 2026 Soho Furniture. All Rights Reserved.