Refund policy

                      SOHO FURNITURE
              RETURN AND REFUND POLICY

               Last Updated: September 30, 2026

TABLE OF CONTENTS

  1.  General Return Policy
  2.  Return Eligibility
  3.  How to Request a Return
  4.  Return Shipping Address
  5.  Return Shipping Costs
  6.  Damaged, Defective, or Incorrect Items
  7.  Exceptions and Non-Returnable Items
  8.  Exchanges
  9.  Refunds
  10. Contact Information

SECTION 1 — GENERAL RETURN POLICY

Soho Furniture is pleased to offer a 30-day return policy. You have 30 calendar days from the date you receive your item to submit a return request. After this 30-day window has passed, we are unable to accept return requests.

We want you to be completely satisfied with your purchase. This policy is designed to make the return process straightforward, transparent, and fair for all of our customers.

SECTION 2 — RETURN ELIGIBILITY

To qualify for a return, your item must meet ALL of the following conditions:

(1) The item must be in the same condition in which it was received.

(2) The item must be unused, unworn, unassembled (unless assembly is part of normal use), and free from any signs of wear, damage, stains, or alterations.

(3) All original tags, labels, and branding must remain attached and intact.

(4) All components, accessories, hardware, screws, assembly instructions, and any included literature must be included and returned with the item.

(5) The item must be returned in its original packaging, including the original box and any protective materials used during shipping.

(6) A valid receipt, order confirmation email, or other acceptable proof of purchase must be provided.

Items that do not meet one or more of the above conditions may be subject to a restocking fee or may not be accepted for return at our sole discretion.

SECTION 3 — HOW TO REQUEST A RETURN

Before sending any item back to us, you MUST contact us first to obtain return authorization. Unauthorized returns (items shipped without prior approval) will not be accepted and will be refused upon arrival at our facility.

To initiate a return request, please contact us through any of the following channels:

  Email:   [email protected]
  Phone:   +1 718-888-7988

Please include the following information when contacting us:

  (a) Your full name
  (b) Your order number or proof of purchase
  (c) The name(s) of the item(s) you wish to return
  (d) The reason for the return
  (e) Photos of the item (if applicable, particularly for damaged or defective items)

Once we have reviewed your request and determined that the return is approved, we will provide you with detailed return instructions and, where applicable, a prepaid return shipping label.

Please note: Do not ship any item to us until you have received a return authorization from our team.

SECTION 4 — RETURN SHIPPING ADDRESS

All authorized returns should be shipped to the following address:

  Soho Furniture
  191-24 Northern Blvd
  Flushing, NY 11358
  United States

Please ensure the package is properly secured and, if possible, use a shipping method that provides tracking and/or delivery confirmation. Soho Furniture is not responsible for packages lost or damaged during return transit without tracking information.

SECTION 5 — RETURN SHIPPING COSTS

Return shipping costs are determined as follows:

(1) CUSTOMER-INITIATED RETURNS (Change of Mind, Wrong Item Ordered, etc.)
For returns that are not due to an error or defect on our part, the customer is responsible for all return shipping costs. Return shipping charges are non-refundable.

(2) COMPANY-CAUSED RETURNS (Damaged, Defective, or Incorrect Items)
If the item you received is damaged during transit, defective due to a manufacturing error, or is not the item you ordered, Soho Furniture will cover the cost of return shipping when applicable and will provide replacement parts or a full replacement item whenever reasonably possible.

(3) APPROVED RETURNS WITHOUT A PREPAID LABEL
If a return is approved but no prepaid shipping label is provided, the customer is responsible for arranging and paying for return shipping at their own expense.

SECTION 6 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take every effort to ensure that your order arrives in perfect condition and is exactly what you ordered. However, if something goes wrong, we are here to help.

Please follow these steps:

STEP 1 — Inspect your order immediately upon delivery. Check all items, parts, and packaging thoroughly before discarding any packaging materials.

STEP 2 — If you discover that an item is damaged, defective, or incorrect, please contact us as soon as possible. Notify us promptly to ensure the fastest resolution.

STEP 3 — While the issue is being reviewed, please KEEP the product and its original packaging intact. Do not discard or assemble the item until we have confirmed a resolution.

STEP 4 — We may request that you provide photographs, videos, or other supporting information to help us evaluate the issue and determine the appropriate resolution.

STEP 5 — Once we have reviewed the issue, we will work with you to make it right. Depending on the nature of the problem, this may include:

   - Sending replacement parts
   - Providing a full replacement item
   - Issuing a full or partial refund
   - Providing a prepaid return shipping label

We are committed to resolving your issue quickly and to your complete satisfaction.

SECTION 7 — EXCEPTIONS AND NON-RETURNABLE ITEMS

The following items are NOT eligible for return:

(1) GIFT CARDS
Gift cards are non-refundable and cannot be returned or exchanged for cash.

(2) FINAL SALE ITEMS
Items clearly marked and identified as "Final Sale" at the time of purchase cannot be returned, exchanged, or refunded for any reason.

(3) CUSTOMIZED OR PERSONALIZED ITEMS
Items that have been custom-made, customized, or personalized to your specific order cannot be returned unless they are damaged, defective, or do not match the specifications you ordered.

(4) CLEARLY USED OR ASSEMBLED ITEMS
Items that show visible signs of use, assembly, or wear beyond normal unboxing and inspection cannot be returned.

IMPORTANT NOTES:

- Promotional items, discounted items, and items purchased during a sale are generally still subject to this 30-day return policy unless they are specifically and clearly marked as "Final Sale" at the time of purchase.

- If you are unsure whether a specific item is eligible for return, please contact us before placing your order or before initiating a return:

  Email:  [email protected]
  Phone:  +1 718-888-7988

SECTION 8 — EXCHANGES

If you would like to exchange an item for a different color, size, style, or any other variation, please contact us first so we can assist you:

  Email:  [email protected]
  Phone:  +1 718-888-7988

(1) DIRECT EXCHANGE
In some cases, we may be able to process a direct exchange for you if the replacement item is in stock and available.

(2) RETURN AND REORDER (Recommended Alternative)
If a direct exchange cannot be processed, the fastest and most reliable option is:

   a) Return the original item following the instructions in this policy;
   b) After the return is received and accepted by our team;
   c) Place a new order for the replacement item you would like.

By following this approach, you will receive your new item as quickly as possible once the return has been processed.

SECTION 9 — REFUNDS

The refund process follows these steps:

STEP 1 — RETURN RECEIVED AND INSPECTED
Once we receive your returned item, our team will inspect it to verify that it meets the return eligibility criteria outlined in Section 2 of this policy.

STEP 2 — REFUND NOTIFICATION
We will notify you by email of the status of your return and whether your refund has been approved. If additional information is needed, we will contact you promptly.

STEP 3 — REFUND ISSUED
If your refund is approved, it will be issued automatically to your original payment method. Please allow up to 10 business days from the date of approval for the refund to appear in your account.

STEP 4 — BANK PROCESSING TIME
Please note that your bank or credit card company may require additional time to process and post the refund to your account. This processing time is outside of our control.

STEP 5 — FOLLOW UP
If more than 15 business days have passed since your refund was approved and you still do not see the refund in your account, please contact us immediately:

  Email:  [email protected]
  Phone:  +1 718-888-7988

Please include your order number and the date your refund was approved so we can investigate on our end.

REFUND AMOUNTS:
- Approved returns: Full purchase price of the returned item(s), including any applicable sales tax.
- Return shipping costs: Non-refundable for customer-initiated returns (see Section 5).
- Partial refunds: In cases where an item is returned in a condition that does not fully meet our eligibility requirements, a partial refund may be issued at our sole discretion.

SECTION 10 — CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Return and Refund Policy, please contact us through any of the following channels:

  Company:        Soho Furniture
  Email:          [email protected]
  Phone:          +1 718-888-7988
  Store Address:  191-24 Northern Blvd, Flushing, NY 11358, United States
  Business Hours: Monday - Sunday: 10:00 AM - 7:00 PM

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